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Hotel · Lisbon · Lisbon District

My Story Hotel Ouro

In the heart of Lisbon's historic Baixa/Chiado, this 3-star hotel puts you steps from the city's main sights.

  • Central Baixa/Chiado location
  • 24-hour reception
  • Paid airport shuttle
8.7 Great 3053 reviews Booking.com 8.7 · 3053 reviews

About

My Story Hotel Ouro

My Story Hotel Ouro sits on Rua Aurea in Lisbon's Baixa/Chiado district, an area known for its grand squares, historic shops, and easy access to the city's landmarks. The Dona Maria II National Theatre is an 8-minute walk away, and the Baixa-Chiado metro station is within a short stroll, making it simple to explore the city on foot or by public transport.

The hotel offers a range of room types, from doubles to family rooms, all equipped with air conditioning and heating. Guests can enjoy a daily breakfast with fresh pastries and local specialties, and the on-site restaurant and bar provide options throughout the day. With a guest rating of 8.7 and consistent praise for its central location and friendly staff, this is a dependable base for sightseeing or a business trip.

  • No smoking on site
  • Wi-Fi
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled

In brief

What works, what to weigh

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Strengths

4 reasons to book
  • Central location for exploring — Guests repeatedly highlight the Baixa/Chiado address, close to metro stations, restaurants, and major sights like the Dona Maria II National Theatre and the Moorish castle.
  • Consistently praised breakfast — The daily spread earns frequent compliments for its variety, fresh pastries, and local specialties—a strong start to a day of sightseeing.
  • Friendly and helpful staff — Guests note the reception team's warmth and responsiveness, with one story of a returned forgotten item—service that makes a stay memorable.
  • Clean, comfortable rooms — Rooms are described as bright, clean, and well-decorated, with comfortable beds and effective air conditioning.
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Worth weighing

4 to weigh
  • No on-site parking — The hotel does not list parking, so guests arriving by car will need to rely on public parking nearby or the paid airport shuttle.
  • Pets not allowed — Those traveling with animals will need to look elsewhere, as the hotel enforces a no-pets policy.
  • Check-in window ends at 23:59 — Late arrivals after midnight cannot check in, which may be a constraint for very late flights or evening plans.
  • Minor noise or comfort issues possible — While most reviews are positive, a few mention less-than-perfect experiences, such as a business trip giving a 7.2 rating—though the cause is not specified, it suggests room for occasional improvement.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Family Room

  • 2 Single beds
  • Shower
  • Heating
  • Air conditioning

Double Room

  • 1 Double bed
  • Shower
  • Heating
  • Air conditioning

Twin Room

  • 2 Single beds
  • Shower
  • Heating
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • 24-hour reception
  • Lift
  • Luggage storage
  • Safe deposit box
  • No smoking on site
  • Key card access
  • Smoke detectors
  • Fire extinguishers

Room Amenities

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Ironing facilities
  • Free toiletries
  • Flat-screen TV
  • CD player
  • AM/FM alarm clock
  • Parquet floor
  • Garden furniture (in some rooms)

Food & Drink

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus
  • Children's menu
  • Welcome drink

Services

  • Paid airport shuttle
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Fax/Photocopying

Accessibility

  • Rooms/ Facilities for disabled
  • Allergy-free rooms

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.7
Great 3053 reviews

Guest-rated 8.7/10 from 3,053 reviews

Booking.com · 8.7 · 3053 reviews
Rooms and cleanliness8.0
Location9.0
Dining8.0
Price and service8.0
8.7Verified guest

“Very central, within easy reach of the attractions.”

8.7Verified guest

“Our business trip was excellent; we'd certainly return. Great Wi-Fi, and the location made it easy to walk to the main sights.”

8.7Verified guest

“A modern, charming small hotel in a well-kept area near the city centre. Close to sights, restaurants, and public transport, including subway. Perfect base for visiting the Moorish castle, just a short walk away.”

8.7Verified guest

“The hotel had a cool vibe and exceptionally friendly reception staff. I stayed three nights and ate at the attached restaurant—good food and friendly service.”

8.7Verified guest

“Stylish room with a balcony.”

8.7Verified guest

“Immaculately clean, responsive staff, and comfortable beds.”

04 — Location

Getting around Lisbon

The property sits in Lisbon.

Baixa / Chiado: The hotel sits in this historic district, known for its elegant squares, shopping streets, and cafes. It's an 8-minute walk to the Dona Maria II National Theatre, and the Baixa-Chiado metro station is just a short stroll away, making it easy to reach other parts of Lisbon.

Rua Aurea 100, Lisbon, Lisbon District, 1100-063, Portugal

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 15:00-23:59
Check-out
By 11:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
51 rooms

06 — Questions

Frequently asked

Does the hotel have parking?

The hotel does not list any on-site parking. If you're driving, you may need to use public parking nearby or consider the paid airport shuttle for airport transfers.

What are the check-in and check-out times?

Check-in is from 15:00 until 23:59, and check-out is at 11:00.

Are pets allowed?

No. The hotel has a strict no-pets policy, and the amenity list confirms it.

What dining options are available?

The hotel has a restaurant, a snack bar, and a bar/lounge area. Breakfast is served with a variety of options including fresh pastries and local specialties, and packed lunches and special diet menus can be arranged.

Is there an airport shuttle?

Yes, the hotel offers a paid airport shuttle service, as well as car hire and tour/ticket assistance at the front desk.

What room types are available?

The hotel offers Double Rooms with one double bed, Twin Rooms with two single beds, and Family Rooms with two single beds. All rooms include air conditioning and heating, and some have balconies.

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The bottom line

My Story Hotel Ouro is a solid choice for travelers who want a central, clean, and friendly base in Lisbon without the higher price tag of luxury hotels. It's best for those prioritizing location and breakfast over in-house extras like parking or pet-friendly policies.

8.7Best for sightseers and business travelers who value a central location and a strong breakfast.

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